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Cookie Policy

This policy explains the necessary cookie and third-party services used on the Teona Hotel website and how those services are loaded.

Last updated: 29 July 2026

What is a cookie?

Cookies are small text files that may be stored in your browser when you visit a website. The Teona Hotel site uses a necessary first-party cookie to store your choices. Google Tag Manager communicates your consent state to relevant tags; Connexease live support loads only with permission, while Google Maps loads directly as an external service.

Data controller and contact

For processing activities carried out through cookies and similar technologies on this website, the data controller is Teona Hotel. You can contact us at the email address below with questions and requests concerning your rights under Türkiye's Personal Data Protection Law No. 6698.

info@teonahotel.com

Categories we use

Strictly necessary cookies

Used to operate the preference panel and remember your choices. This category cannot be disabled.

A first-party cookie named teona_cookie_consent stores your live support, analytics and marketing choices with the policy version for 180 days.

Always active

Live support

The Connexease live-chat service loads only after you enable the live-support preference.

When loaded, Connexease may process your IP address, browser information and content you share during a chat.

Optional

Maps and external content

Google Maps embeds load with the page independently of the cookie preference mechanism.

When the map loads, your IP address and device or browser information may be sent to Google.

External service

Analytics

Analytics tags managed through Google Tag Manager may measure site usage only when analytics permission is granted.

When permission is not granted, analytics_storage is communicated as denied.

Optional

Marketing

Advertising measurement, personalisation and retargeting tags may operate only when marketing permission is granted.

When permission is not granted, ad_storage, ad_user_data and ad_personalization are communicated as denied.

Optional

Cookie and service list

The following list describes the cookies and third-party services in the site's current technical setup.

teona_cookie_consent

Provider
Teona Hotel
Type
First party / necessary
Purpose
Store cookie and external-service preferences
Duration
180 days

Google Tag Manager

Provider
Google
Type
Third party / consent controlled
Purpose
Communicate consent status to tags and manage permitted measurement tags
Duration
Session-based or variable according to the provider's settings

Connexease LiveChat

Provider
Connexease
Type
Third party / external service
Purpose
Provide a live support conversation
Duration
Session-based or variable according to the provider's settings

Google Maps

Provider
Google
Type
Third party / external service
Purpose
Show the hotel location on an interactive map
Duration
Session-based or variable according to the provider's settings

Connexease loads only with live-support permission. Google Tag Manager manages tag behaviour according to Consent Mode v2 states. Google Maps loads independently as an external service. Third-party providers may change the technologies they use and their retention periods.

Withdrawing your choice and your rights

You can change or withdraw your permissions at any time through the Cookie preferences link in the footer. If you delete the teona_cookie_consent cookie in your browser, the preference panel will appear again on your next visit. Requests under Article 11 of Türkiye's Personal Data Protection Law may be submitted to Teona Hotel.

Official guidance

For more information about cookie practices, you can review the current guide published by Türkiye's Personal Data Protection Authority.

KVKK Guide on Cookie Practices